King Eddy is hiring an Assistant General Manager (full-time)

Posted on Tuesday, March 8, 2022

Join the team at the King Eddy.

Location: King Eddy Live Music Limited, Calgary
Reporting to: General Manager

About the King Eddy
As a cornerstone of the National Music Centre development, the rich civic and musical history of the King Edward Hotel spanned more than 100 years in Calgary and is the primary reason that NMC chose to construct Studio Bell on its current site in Calgary’s East Village. The hotel was one of the first built in Calgary along 9 Avenue in 1905, and throughout its history, was a home and destination for travelers, settlers, musicians, music fans, and citizens from all walks of life. From the early 1980s until it closed in 2003, the “Eddy” had a respected local, national and international reputation for great live music and was affectionately known as “Calgary’s Home of the Blues.” This legacy of great live music and atmosphere in an authentic setting contributed to the Eddy being recognized as an important piece of Calgary’s music history, which continues to this day.

Commitment to Diversity and Inclusion
KELM believes in the power and importance of diversity and inclusion in the workplace. We ensure equal opportunity for all qualified applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

Assistant General Manager (full-time)

We are looking for an experienced and passionate Assistant General Manager who believes in offering guests exceptional experiences through offering high quality local products and exceptional live music. As an Assistant General Manager, you will work with the General Manager on a variety of responsibilities and duties such as overall financial responsibility for the restaurant including scheduling, inventory control, costing, restaurant marketing strategies, recruiting and hiring restaurant staff, training, overseeing food and beverage quality, as well as continuing on in our tradition of offering the highest levels of hospitality and guest experience.

Responsibilities include but are not limited to:

• Manage and oversee restaurant operations;
• Deliver superior guest services to ensure high guest satisfaction;
• Assist in planning and developing guest loyalty programs;
• Assist in planning and developing new and update existing menus;
• Assist in planning and developing the overall restaurant marketing strategy;
• Participate at local food events in order to boost the King Eddy’s presence in the community;
• Respond efficiently and accordingly to customer questions and complaints;
• Organize and supervise shifts;
• Prepare cash deposits and tips;
• Hire, train and lead front of house staff;
• Evaluate staff performance;
• Collaborate with Executive Chef and General Manager to estimate consumption, forecast requirements and maintain inventory counts;
• Manage restaurant supplies;
• Help control costs to budgeted targets and minimize waste;
• Nurture a positive working environment;
• Monitor operations and initiate corrective actions;
• Implement innovative strategies to improve productivity and sales;
• Other duties as assigned.

Qualifications:

• Minimum 2 years of experience as an Assistant General Manager or similar role;
• Minimum 5 years of experience customer service management;
• Extensive food and wine knowledge;
• Computer literacy;
• Familiarity with restaurant management software and Point of Sales systems (familiarity with TouchBistro is an asset);
• Experience in event planning and execution;
• Strong leadership, motivational and people skills;
• Strong financial management skills;
• Critical thinker and problem-solving skills;
• Team player;
• Excellent time management and great interpersonal skills;
• Ability to prioritize and multi-task;
• Highly organized and self-motivated;
• Ability to manage multiple projects independently;
• Flexible work schedule including evenings and weekends;
• Excellent communication skills, both written and oral.

Key Relationships:

• General Manager
• Executive Chef
• Restaurant supervisors, Part-Time Front of House & Back of House staff

This is a salaried position that includes gratuities, tips, and bonus pay. Full benefits include dental care, extended health care, eligibility to participate in RRSP matching program, and three weeks vacation.

Qualified applicants should send their resume and cover letter to hr@kingeddy.ca on or before March 26, 2022. Please ensure that your full name is in the file name (ex. Smith_Jane_cover_letter_resume) and the subject line of your email is: Assistant General Manager. No phone calls please.